Customer Service / Returns Exchanges
EXCHANGES & RETURNS
We will gladly accept eligible exchanges and returns (minus shipping costs) for items returned within 30 days of order date. Items returned or exchanged must be sent back in secure packaging such as the same box sent in. NOTE: Items are not accepted if returned in an envelope, and we cannot be held responsible for damage or loss on uninsured or poorly packaged shipments. Items eligible for returns and exchanges must be unworn, and in their original condition. Items not eligible for returns or exchanges anytime are ear gauges/ plugs and mammoth ivory rings. Please email firstname.lastname@example.org with any questions.
We respect your privacy and take great care to safeguard your information. Ivory Jacks will not share your personal information with 3rd parties unless it is necessary to complete your transaction.Transactions are completed through a secured network.
Ivory Jacks ships via USPS priority mail for a flat rate of $8. on orders shipped within the US. Most in stock items are shipped within 2 business days and should be received within an estimated 5-10 business days, or sooner if shipped priority express. Please contact email@example.com if you need your items delivered sooner than the estimated shipping time frame, and we will try to accommodate your request. Priority express mail can be selected at checkout for even quicker shipping times within the US. If an item is out of stock, the customer will be contacted via the email address provided with an estimated ship date.
Prehistoric woolly mammoth ivory, mammoth tooth, and druzy can be shipped internationally via USPS priority or USPS priority express mail. We are unable to ship fossil walrus ivory, ram horn, vintage or reclaimed ebony wood, or moose antler internationally. International shipping to Canada is now available online at checkout. General time in transit is 6-10 business days not including time in customs (not a guaranteed time service) or express is an estimated 3-5 business days not including time in customs. As each international destination requires different shipping fees, we are only able to accept all other non Canada international orders via email only at this time. Please email firstname.lastname@example.org for international shipping quotes.
For quickest service, please email.
BY APPOINTMENT ONLY
21317 39th Avenue SE
Bothell, WA 98021 USA